Terms of Service

1. Provider

DELTAX Software, s.r.o., Sluneční náměstí 2562, 158 00 Prague 5, Prague, Czech Republic, Business ID (IČO) 26509679, VAT ID CZ26509679, registered at the Municipal Court in Prague.

2. Scope

These terms govern the mutual rights and obligations between the Provider and the Customer regarding DELTAX software products and services. The specific scope of each engagement is always determined by a separate written contract.

3. Formation of Contract

A contractual relationship arises on execution of a software-delivery, licence or service contract. Offers made via this website are non-binding and require confirmation by a sales representative.

4. Licence and Intellectual Property

DELTAX software is protected under Czech Copyright Act No. 121/2000 Coll. Licence terms form part of the contract. The licence is non-exclusive, non-transferable, and limited in time and seat-count per the contract.

5. Pricing and Payment

Prices are stated excluding VAT. Invoices are payable within 14 days unless otherwise agreed. Late payment entitles the Provider to default interest per Government Regulation No. 351/2013 Coll.

6. Support Levels (SLA)

Support level is specified in the service contract and is based on the SLA matrix published on Services. Production availability is measured monthly using the Provider's monitoring tools.

7. Liability and Limitations

The Provider's total liability arising from a single event is limited to the annual service fee unless the contract provides otherwise. The Provider is not liable for indirect damages or lost profits.

8. Personal Data Protection

Processing of personal data is governed by the Privacy Policy and by a data-processing agreement concluded under Art. 28 GDPR.

9. Confidentiality

The parties undertake to maintain confidentiality regarding information of a confidential nature obtained in connection with the contract. This obligation survives termination.

10. Governing Law and Jurisdiction

The contractual relationship is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code). Disputes shall be resolved by the general courts of the Czech Republic, locally competent according to the Provider's registered seat.

11. Final Provisions

The Provider reserves the right to amend these terms. Amendments will be notified in writing with reasonable advance notice.